Answers to Some of Our Customers' Common Questions

Q. The salesman at the dealership where I purchased my new car said that if I have you work on my car, it will void my warranty. Is this true?

False! Consumers are entitled to have their cars serviced wherever they choose. Always read your warranty to understand what constitutes a covered service item. As long as detailed records are kept (as we do here for all of our customers) and the service intervals are met with Genuine parts your warranty will never be void.

Q. How often should I have my car serviced?

It varies from model to model, but as a general rule you should change your oil every 5 thousand miles and perform the annual recommended factory scheduled maintenance.

Q. Can you tell me what is wrong with my car over the phone?

In most cases we cannot accurately diagnose your vehicle over the phone. Your Volvo® is an extremely complex piece of machinery that requires hands on testing and inspection.

Q. What is your policy on customer supplied parts?

We prefer not to install parts that a customer brings to our facility. There are several reasons for this. First, how does the customer know what part to supply? Who diagnosed what is wrong with the vehicle? Is the part the correct application ie correct chassis number or engine number? Many parts are different based on whether the car has ABS brakes etc. Is the part supplied up to our quality standards? We pride ourselves on quality work and that includes quality parts. In our opinion, bring your own parts is the same as taking your own food to a restaurant.